Wednesday, May 19, 2010

A 21st Century Western Front

Two Sides: L.E. in general suffers from multiple personality disorder.

  • This is not surprising when it established all its systems and structures from industrial age / Newtonian concepts of behavioral management (carrot and stick). While many have moved on, L.E. seems to believe survival (not to mention the ability to get promoted) depends on maintaining status quo. L.E. organizational cultures pine to find coherence by maintaining rigid structures of status quo. Ironically, the process produces incoherence.
  • A few “rebels” believe that adapting to challenges and ambiguity is what produces individual and organizational vitality and relevance. What allows organizations to endure is solid, ever improving processes that are dynamic, adaptive and creative responses. In other words, some members believe that the carrot and stick age has passed. Rather, authentic power to uphold justice is primarily by way of compassion and relationship, not force and coercion. Force and coercion are still very important tools, but must no longer serve as an identity.

One problem:
Well-meaning people on both sides line up from inside and outside L.E. organizations to support what they fervently believe to be right. It has become a 21st Century Western Front. This Front has entrenchments, battlements, offenses, strikes, air raids, guerilla attacks and many, many casualties. Both sides see themselves as the upholder of all that is right and the more effort they put into supporting their “side” the worse the problem becomes.

A Solution:
Chip and I intend to humbly position ourselves in “no man’s land” and demonstrate to both sides that the 21st Century Western Front is an epic waste of life, vitality, time and resources. We desire to lay a solid base for increased levels of tactical acumen and social intelligence. The goal: bridge the gap; unleash the synergistic power of unconditional respect into L.E. organizations and our communities.

Friday, May 7, 2010

Twisted Systems

Research has noted that the average time an officer listens before interrupting is seven seconds! When I share this data with officers, some laugh and say; "if people would just tell me what I need to know, I would not interrupt." This leads to assumption driven policing. We take decisive action that is irrelevant to the reality of what is really going on. It feels good, but solves nothing. In fact, it usually makes things worse. However, it does produce beans to count (stats) and job security – guaranteeing numerous callbacks and arrests to the same locations. Current systems institutionalize this twisted process.

Wednesday, May 5, 2010

Two of the Biggest Words in our Language - TO and FOR

I frequently have conversations with leaders / trainers of organizations who motivate (or manipulate) other members to listen to, and operationalize policies and teachings by saying something like; “We are absolved of culpability by teaching you this content. You had better do it, or you will be holding all culpability alone.”
In other words, they present the training or teaching as something done TO them, rather than FOR them. One can imagine how this would translate into contact with the public. If I follow the letter of the training expectation doing something TO you, rather than FOR you – while I do not break any policies, most members of our community will sense the ‘handling’ going on and will resent it.

Monday, May 3, 2010

Making Human Factors Work

Imagine all the benefits to your clients and organization as the most frequent occurrence, daily contact with constituents, becomes increasingly and measurably positive and productive.

The most effective way to mitigate high-risk exposure is to conduct everyday activities in a manner that is positive and productive.