A link to Jack and Chip's book on Amazon
Friday, May 7, 2010
Research has noted that the average time an officer listens before interrupting is seven seconds! When I share this data with officers, some laugh and say; "if people would just tell me what I need to know, I would not interrupt." This leads to assumption driven policing. We take decisive action that is irrelevant to the reality of what is really going on. It feels good, but solves nothing. In fact, it usually makes things worse. However, it does produce beans to count (stats) and job security – guaranteeing numerous callbacks and arrests to the same locations. Current systems institutionalize this twisted process.